We're here to handle SERVICE REQUESTS, PRODUCT SALES and QUESTIONS. Do you have questions about your purchase? Do you want to change your account with us? Do you have questions about our other products or services? Please contact us! If you call, we ask that you have your account number handy. Having this number available will help us to quickly locate you in our database. (This number can be found on the corner of the mailing label.)

Before calling, please look over the FAQs below
to see if your question is answered there.

CONTACT INFORMATION

Hours:	Monday-Friday 8:00am - 4:30pm (Pacific Time)
Call us:	1-800-444-1343 or 1-760-931-4949 0800 9170626
Fax us:	1-760-931-4950
E-Mail us:	members@crystalvisionusa.com
Write us:	Crystal Vision Software Services Attn: Customer Service 2245 Camino Vida Roble Carlsbad, CA 92009

CUSTOMER SERVICE FAQS (FREQUENTLY ASKED QUESTIONS)

Q. May I choose the type of software that I'm interested in?
A. Our monthly CD-ROMs include software from all categories we cater to. (Perfect for the family seeking Software solutions in several different areas of interest.) If you would like full retail selections instead of the monthly CD, simply call customer service and ask to be switched to our Family Club.

Q. How many volumes must I commit to during my membership?
A. There are no commitments at all. You may cancel the membership at any time by contacting our Customer Service Department.

Q. Besides the free Technical Support, what are some of the other benefits of joining the club?
A. There are numerous reasons to join the club, here are just a few:

Each of the Special Interest Groups contain 5 - 8 software programs. A total exceeding 30 programs every month!
Every program is selected carefully from hundreds of potential candidates by an in-house staff of software professionals. This procedure is obviously time consuming (to say the least). This saves you, the club member, from spending countless weekends at the software store, not to mention hours of wearisome internet download time, only to find the one product you thought was perfect, is just a fancy wrapped lemon.
Stringent diagnostic tests are then performed to check for bugs and viruses assuring that each program meets, or exceeds the caliber regularly anticipated by our club members.
All that, in addition to the services, and discounts from our software catalogs, access to www.shopcv.com , and on-line references to assist you in making the most with your computing investment.

We want to hear from you! Please e-mail us your ideas and suggestions to: editor@crystalvisionusa.com

We look forward to serving you!